When you bank with us, you place your trust in our hands and we take that responsibility seriously. Protecting your personal information is not just a legal obligation; it’s a promise we make to every customer.
What We Collect
We collect information that helps us serve you better. This may include your personal details (like name, address, and date of birth), financial data (such as account numbers and balances), and transaction history. When you use our digital platforms, we may also collect information like device type, browser settings, and IP address to help protect your account from fraud.
How We Use Your Information
We use your data to provide seamless banking services, process payments, verify your identity, prevent fraud, and comply with regulations. In addition, we use information to enhance your banking experience such as personalizing your dashboard, offering tailored services, and improving our platforms.
Sharing Data Safely
Your information is never sold. We only share it with trusted third parties when necessary for example, payment processors like Stripe, regulatory bodies, or fraud-prevention services. Any partner we work with is required to maintain the same high standards of security and confidentiality as we do.
Keeping You Secure
Our security systems are designed with your safety in mind. We use advanced encryption, fraud detection technology, and multi-layered authentication to make sure your information is always protected. Regular audits and updates keep us ahead of potential risks.
Your Rights
You are in control of your data. You can request to access, correct, or delete your personal information where permitted by law. We also comply with international data protection regulations, including GDPR, to ensure your rights are always respected.
Cookies & Digital Tools
To provide a smoother and more personalized online experience, we use cookies and similar technologies. These tools help us keep your sessions secure, analyze site performance, and deliver content tailored to your needs. You can manage cookie preferences anytime through your browser settings.
Need Help?
If you ever have questions or concerns about how we handle your information, our Data Protection Team is here to help. You can reach us via support@jupiterbanking.com, phone, or directly through your secure online banking portal.